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by Ava Holter What turns a browser into a booker these days? We know it’s not luck, because while OTAs can show every option, they can’t turn a simple search into a meaningful connection. They’re geared toward comparison – you’re built for connection, because no one creates guest relationships like a hotel does. And that…
Why Hotel Operations Are Entering a New Era For decades, hotel housekeeping has relied on manual processes — clipboards, printed reports, radio calls, and disconnected systems. While guest expectations have evolved rapidly, daily operations in many hotels have struggled to keep pace. And the stakes couldn’t be higher. Housekeeping is one of the largest operational…
Understanding how people travel is no longer just an advantage for destinations — it is a necessity. Moments such as international sporting events, cultural festivals, and headline-making entertainment events can trigger sudden surges in travel intent and bookings and alter visitor profiles almost overnight. ForwardKeys, an Amadeus Company data shows how one of the clearest…
If operating a hotel wasn’t challenging enough, add in persistent labor shortages, and rising costs, and the compounding effect is clear. Hotels are being stretched thin, pulling back on planned developments and renovations as staffing challenges persist. Nearly two thirds (65%) of U.S. hotels also report staffing shortages — with housekeeping identified as the hardest-hit…